HR and onboarding assistant

Answer employee questions without flooding your HR inbox

New starters have dozens of questions in their first week. Where do I find the expense policy? How do I set up my pension? What's the holiday allowance? An HR assistant answers all of these instantly by pulling from your employee handbook, benefits guides and internal policies. It's available on your intranet or via a direct link. Sensitive questions about disciplinary processes or personal matters trigger an automatic handoff to a real HR team member, with the conversation context included so the employee doesn't have to explain twice.

How it works

Here's what a real conversation with your People Hub assistant looks like.

People Hub

AI assistant

How many days holiday do I get and can I carry any over?

You get 25 days of annual leave plus bank holidays. You can carry over up to 5 unused days into the next calendar year, but you'll need to use them by the end of March. If you want to check your remaining balance, you can log into the HR portal. Is there anything else about your benefits you'd like to know?

What you get

Knowledge from employee handbooks, policy docs and benefits guides

Google Drive and OneDrive folder sync for always-current policies

Handoff to HR for sensitive or personal queries

Audit trail showing every question asked for compliance

Forms for holiday requests, expense claims and IT tickets

The outcome

Employees get instant answers and your HR team reclaims hours every week. New starters feel supported from day one without overwhelming your people team.

Set it up in 5 steps

Create an assistant with your company's tone and HR policies

Connect your Google Drive or OneDrive folder with policy documents

Set handoff rules for sensitive topics like disciplinary or health

Enable forms for common requests like holiday bookings

Share the assistant link with new starters in their welcome email

How each feature helps

These are the platform features that make this use case work. Each one plays a specific role in delivering results.

Knowledge sources

You give your assistant information to learn from. Upload documents, paste URLs or connect cloud folders. The assistant reads everything, breaks it into chunks and uses the relevant bits when answering questions.

Forms

Sometimes a structured form works better than a free-text conversation. You build the form once with the fields you need and it works everywhere: in the chat widget, on a standalone page and in email follow-ups. Submissions feed into your inbox and can trigger actions.

Human handoff

When the assistant can't help or the customer asks for a person, it hands the conversation over to your team. The handoff includes the full transcript, a summary and a suggested next step so your team can pick up without asking the customer to repeat themselves.

Actions

Actions let your assistant do things in the real world. Send an email, create a support ticket, update a CRM record or call any webhook. You decide which actions need human approval before they run.

Ready to build yours?

Start with this example and customise it to fit your organisation. You'll have a working assistant in minutes.