Trust Centre
Last 30 days
Answer confidence
96%
Avg confidence in answers given
Human handoff rate
8%
Conversations passed to a person
Conversations logged
1,240
100% logged with a full record
Safeguarding alerts
3
2 sent to DSL · 1 resolved
Safe
Accountable
A look at the in-app Trust Centre. Sign in and it fills with your own numbers. Example figures shown.
Safe, accountable, accessible
Three commitments that run through every assistant you build.
Safe
Designed so the assistant can't go off-script in front of the people you serve.
- Answers are grounded in your own approved information, not the open web.
- When it isn't confident, it says so and offers a person instead of guessing.
- Sensitive or urgent messages, and safeguarding concerns, escalate to your team.
- A Designated Safeguarding Lead (DSL) escalation path for schools, colleges and care settings.
- A human can take over any conversation at any point.
Accountable
A clear, defensible record you can put in front of a board, governors or an inspector.
- Every conversation is logged in full, with the sources and a confidence signal behind each answer.
- Citations can be shown to users (a per-assistant setting), so anyone can see where an answer came from.
- Transparency reports summarise quality, handoff rates and safeguarding activity over time.
- A complete audit trail records who changed what across the workspace.
- A built-in Trust Centre turns all of this into a one-page, exportable summary.
Accessible
Everyone you serve can actually use it, not just the confident and digitally fluent.
- WCAG 2.2 AA-aligned chat widget, keyboard and screen-reader friendly.
- Plain-English and step-by-step modes for complex or stressful topics.
- Read-aloud for users who find reading difficult.
- First-language help and ESOL support for multilingual communities.
- SEND-aware responses for learners who need extra support.
Evidence for your board, governors and inspectors
Trust isn't a claim, it's something you can show. comxbot gives you the artefacts to prove it.
Trust Centre dashboard
A single screen showing answer confidence, human-handoff rate, safeguarding alerts, source health and retention, exportable to PDF for a board pack or inspection folder.
Transparency reports
Periodic, plain-English summaries of how the assistant performed and where humans stepped in.
Audit trail
An immutable record of configuration and content changes, so you can always answer 'who changed this, and when?'
Accessibility statement
A published statement of how the product meets WCAG 2.2 AA and what assistive features are available.
Read the statementData, privacy & security
Your information stays yours, handled the way a public-sector procurement team expects.
Your AI key, your data
Bring your own key from OpenAI, Anthropic or Google and your conversations go straight to your provider. We don't resell your data or train models on it.
UK GDPR-aligned
Data is handled in line with UK GDPR. Visitors get a clear AI disclosure, and you control what's collected.
Retention you control
Set how long conversations and session logs are kept, with automatic deletion of anything past your retention window.
Access controls
Role-based access, single sign-on (SSO) and a full audit log keep the right people in, and leave a record of every change.
Data handling at a glance
The essentials procurement and IT ask for. Full detail is in our Privacy Policy.
Sub-processors
- Supabase (EU) — Primary database hosting (knowledge content, conversation logs, account records)
- Clerk (US) — Authentication and organisation management
- Stripe (UK / Ireland) — Subscription billing and payment processing
- Resend (US) — Transactional email delivery
- OpenAI, Anthropic, Google (US) — AI model providers (bring-your-own-key supported)
Key facts
- Data residency
- Primary data is stored in the UK & EU. Some US sub-processors operate under the UK Addendum to the EU Standard Contractual Clauses.
- Data Processing Agreement
- Yes. For data processed through your assistants, we act as your processor under a DPA.
- Data subject requests
- Via dpo@comxbot.com or the in-app form, answered within one calendar month.
- No resale
- We never sell personal data or share it for third-party advertising.
For specific contractual, security or data-processing questions, or a data processing agreement, email support@comxbot.com. See also our Privacy Policy and Terms of Service.