All use cases
Business

Gym & fitness, memberships and PT

Convert enquiries without being pushy

Independent gyms, studios and personal trainers lose enquiries because there's no one at the desk to answer them on weekends or evenings. The gym assistant answers membership questions, books a free trial pass (the actual conversion driver, never sell a package on the first message), captures goals to match the right PT specialism, and refers any health flag (recent surgery, pregnancy, cardiac history) to GP clearance + a PT consultation rather than prescribing exercise.

How it works

Here's what a real conversation with your Gym assistant assistant looks like.

Gym assistant

AI assistant

I'm a total beginner and want to lose a couple of stone. Where do I even start?
Best place to start is a free trial day. You can use the floor, try a class and meet one of the team. For weight loss we usually start people with a free 30-minute PT consultation, it sets a realistic goal and a programme you can actually stick to. Want me to book both for this weekend? I'll need your name, email and mobile, and morning or evening, which works better?

What you get

Free trial pass and consultation booking, the conversion driver

Goal capture matched to PT specialism

Health flags trigger GP-clearance + PT consultation referral

Class booking with kit + cancellation policy

Never sells on first message

The outcome

Every weekend enquiry converts to a trial pass or consultation. PTs get qualified leads with goals already captured. Members don't bounce because no one answered the DM.

Set it up in 5 steps

1

Use the Fitness & gym template

2

Upload current membership pricing + class timetable

3

Set health-flag escalation language to your insurance terms

4

Deploy on web + WhatsApp

5

Wire trial-pass booking into your management software

How each feature helps

These are the platform features that make this use case work. Each one plays a specific role in delivering results.

Knowledge sources

You give your assistant information to learn from. Upload documents, paste URLs or connect cloud folders. The assistant reads everything, breaks it into chunks and uses the relevant bits when answering questions.

Actions

Actions let your assistant do things in the real world. Send an email, create a support ticket, update a CRM record or call any webhook. You decide which actions need human approval before they run.

Forms

Sometimes a structured form works better than a free-text conversation. You build the form once with the fields you need and it works everywhere: in the chat widget, on a standalone page and in email follow-ups. Submissions feed into your inbox and can trigger actions.

Outcome analytics

Don't just count messages. Track what actually matters: leads captured, meetings booked, issues resolved, handoffs avoided and cost per outcome. You'll see which assistants drive results and which need attention.

Ready to build yours?

Start with this example and customise it to fit your organisation. You'll have a working assistant in minutes.