Garage & MOT, bookings and quotes
MOTs, services and repairs without the phone tag
Garages spend hours every day on phone tag, book an MOT, quote a service, take a deposit, follow up. The garage assistant takes the vehicle reg, the symptoms, the preferred drop-off date and whether a courtesy car is needed, then queues the booking. Never diagnoses (defers to the technician), never invents prices (only quotes from the published list), and handles the calm reassurance bit when someone calls about a warning light.
How it works
Here's what a real conversation with your Garage booking assistant assistant looks like.
Garage booking assistant
AI assistant
What you get
Vehicle reg + symptom capture; never diagnoses itself
MOT booking with first-MOT-exemption awareness
Quote handling, published price list only, technician confirms
Courtesy car request handling
Recall + immediate-safety language (smoke, brake loss, leaking)
The outcome
Customers book in seconds rather than playing phone tag. The technicians get full context before the car arrives so the day runs to schedule.
Set it up in 5 steps
Use the Garage & MOT turnkey template
Upload your published price list (MOT, service tiers, common parts)
Set your business hours, callback phone and courtesy car availability
Deploy on web + WhatsApp
Wire lead capture into your booking system or staff inbox
How each feature helps
These are the platform features that make this use case work. Each one plays a specific role in delivering results.
Knowledge sources
You give your assistant information to learn from. Upload documents, paste URLs or connect cloud folders. The assistant reads everything, breaks it into chunks and uses the relevant bits when answering questions.
Actions
Actions let your assistant do things in the real world. Send an email, create a support ticket, update a CRM record or call any webhook. You decide which actions need human approval before they run.
Forms
Sometimes a structured form works better than a free-text conversation. You build the form once with the fields you need and it works everywhere: in the chat widget, on a standalone page and in email follow-ups. Submissions feed into your inbox and can trigger actions.
Outcome analytics
Don't just count messages. Track what actually matters: leads captured, meetings booked, issues resolved, handoffs avoided and cost per outcome. You'll see which assistants drive results and which need attention.