All use cases
Education

Course and career advisor

Help students pick the right path with personalised guidance

Colleges and training providers lose prospective students every day because nobody's available to answer questions at 2am. A course and career advisor assistant changes that. It pulls from your prospectus, entry requirements and career outcome data to give students clear answers about which Level 2 and Level 3 courses suit their interests and qualifications. When a student's ready to apply, the assistant captures their details as a lead and books them onto an open day. If the question gets too specific, it hands off to an admissions officer with a full summary of what's been discussed so far.

How it works

Here's what a real conversation with your Study Guide assistant looks like.

Study Guide

AI assistant

I got a 5 in maths and two 4s. Can I do the Level 3 IT course?
With a grade 5 in maths and two grade 4s you'd meet the entry requirements for our Level 3 Extended Diploma in IT. The course covers programming, networking and cybersecurity over two years. You'd also continue with English and maths if you haven't achieved grade 4 in both yet. If you'd like, I can book you onto our next open day so you can see the facilities and meet the teaching staff. Would that be helpful?

What you get

Knowledge sourced from prospectus PDFs and course pages

Lead capture when students show genuine interest

Meeting booking for open days and campus tours

Handoff to admissions for complex eligibility queries

Recovery loops that ask clarifying questions before guessing

The outcome

Prospective students get instant answers any time of day. Your admissions team spends less time on repetitive queries and more time on students who need real help.

Set it up in 5 steps

1

Create an assistant with your institution's tone and policies

2

Upload your prospectus, entry requirements and career stats as knowledge sources

3

Enable lead capture and meeting booking actions

4

Set up handoff rules for complex cases

5

Deploy on your website and course pages via the web widget

How each feature helps

These are the platform features that make this use case work. Each one plays a specific role in delivering results.

Knowledge sources

You give your assistant information to learn from. Upload documents, paste URLs or connect cloud folders. The assistant reads everything, breaks it into chunks and uses the relevant bits when answering questions.

Actions

Actions let your assistant do things in the real world. Send an email, create a support ticket, update a CRM record or call any webhook. You decide which actions need human approval before they run.

Human handoff

When the assistant can't help or the customer asks for a person, it hands the conversation over to your team. The handoff includes the full transcript, a summary and a suggested next step so your team can pick up without asking the customer to repeat themselves.

Recovery loops

Instead of saying "I don't know" and leaving the customer stuck, the assistant tries harder. It rephrases its search, asks a clarifying question, offers a form to fill in or connects them with a human. If the same gap keeps coming up, it logs it so your content team can fix it.

Ready to build yours?

Start with this example and customise it to fit your organisation. You'll have a working assistant in minutes.