Childcare & nursery, admissions enquiries
Answer place + funding questions clearly, book show-rounds
Nurseries, childminders and after-school clubs get the same five questions every day: do you have spaces, what are your hours, what funding can I claim, can I have a look round, what's the food like. The assistant answers from your prospectus, explains current England funding bands plainly (15h for 9-month-olds of working parents, 30h for 3-4 year olds of working parents, 2-year-old funding for qualifying families), captures the child's DOB and required sessions, and books a show-round, the biggest converter for nursery places.
How it works
Here's what a real conversation with your Nursery admissions assistant looks like.
Nursery admissions
AI assistant
What you get
Current England funding bands explained in plain English
Top-up fees quoted only from your published price sheet
Show-round booking, the biggest converter
Waiting list capture when rooms are full
Safeguarding-aware: any disclosure routes to the manager
The outcome
Parents get clear answers about funding (often the deal-breaker) without staff having to be on the phone explaining it five times a day. Show-rounds get booked from any enquiry that's serious.
Set it up in 5 steps
Use the Childcare & nursery template
Upload your prospectus + current fees sheet
Add the gov.uk Childcare Choices page as a knowledge source
Set safeguarding escalation to the named DSL email
Deploy on web + WhatsApp
How each feature helps
These are the platform features that make this use case work. Each one plays a specific role in delivering results.
Knowledge sources
You give your assistant information to learn from. Upload documents, paste URLs or connect cloud folders. The assistant reads everything, breaks it into chunks and uses the relevant bits when answering questions.
Actions
Actions let your assistant do things in the real world. Send an email, create a support ticket, update a CRM record or call any webhook. You decide which actions need human approval before they run.
Human handoff
When the assistant can't help or the customer asks for a person, it hands the conversation over to your team. The handoff includes the full transcript, a summary and a suggested next step so your team can pick up without asking the customer to repeat themselves.
Recovery loops
Instead of saying "I don't know" and leaving the customer stuck, the assistant tries harder. It rephrases its search, asks a clarifying question, offers a form to fill in or connects them with a human. If the same gap keeps coming up, it logs it so your content team can fix it.