Webhooks
Send your assistant's events to other tools the moment they happen, like Slack, Zapier or your CRM.
What a webhook is
A webhook is a way for comxbot to tell another tool that something just happened. When a lead is captured or a conversation is handed off, comxbot sends a small message to a web address you provide. The tool at that address can then do whatever you've set up.
In plain terms, it's how you connect comxbot to the rest of your stack without any coding. A new lead can ping your team in Slack, drop a row into a spreadsheet through Zapier or create a contact in your CRM.
Adding a webhook
Go to Settings, then Webhooks, and add an endpoint. Paste in the address from the tool you're connecting (Slack, Zapier and most CRMs give you one), then choose which events you want to receive.
The two most useful events are lead captured and handoff created. Tick the ones you care about. From then on, every time that event fires, comxbot sends the details straight to your endpoint.
What gets sent
Each event carries the useful bits, like the person's name and contact details for a lead, or the reason and summary for a handoff. So the receiving tool has enough to act on without anyone copying and pasting.
Delivery is best-effort and fire-and-forget, so a slow or broken endpoint never holds up a conversation. If you haven't set any webhooks up, nothing changes. They're entirely optional.