Accessibility and SEND modes
Make answers easier to read and follow for every customer and learner.
Why accessibility matters
Not everyone reads the same way. Some people find long replies hard going, some use a screen reader, and some prefer things broken into clear steps. Accessibility modes adjust how the assistant answers so more people can actually use it.
This is good practice for any business, and for colleges it's part of meeting SEND and public-sector accessibility duties. comxbot is built to WCAG 2.2 AA from the ground up.
The modes on offer
Plain English mode keeps answers simple and short. Step-by-step mode breaks a reply into numbered steps with a check-in between them. Read-aloud lets a visitor hear the answer rather than read it, and there's a high-contrast, dyslexia-friendly display too.
For colleges, a learner's preferences can be remembered across sessions through their learner profile, so they get the format that suits them every time without asking.
Setting it up
Go to Accessibility in the dashboard to choose which modes are available and set the defaults. Visitors can then pick what suits them in the widget.
Even if you never touch the settings, the basics are on by default, because clear, accessible answers help everyone, not just people with specific needs.